Pre-Assessment: Are you Skilled at Handling Conflicts and Disappointments?
How would you best handle conflicts or disappointments in these situations? [See last page of Pre-Assessment for answers]
Situation 4: Your friends laughed when you told them that you intend to enroll locally in a community college rather than starting at a University. You’re embarrassed by their comments. Which of these choices is a better way to handle the conflict?
- “Hey lay off. I’m saving a lot of money before deciding a major. So what are you going to major in at the University?”
- —- you decide to say nothing – other than smile at your buddies and move on —
Situation 5: You order fish well-done and its brought to you half-cooked. You’ve waited a long time already for your order at a busy restaurant. Which is a better way to correct the problem with your waiter?
- “Excuse me, I’ve waited a long time and ordered the fish well done which its not. Can you please quickly correct the problem?”
- “Excuse me, I believe I ordered this fish well-done and it doesn’t appear to be. Is that your understanding of what I ordered?”
Situation 6: You asked the barber to leave your sideburns and they are trimmed up higher than you wanted. How might you respond to the barber:
- “I asked to have my side burns trimmed but left. How would you like to handle this mistake?”
- “I asked to have my side burns trimmed but left. I would like to not pay for this cut.”
Situation 4: B – avoid problem solving for others. People like to solve their own
Situation 5: B – try to focus on facts, and reaching agreement on the understanding
Situation 6: A – avoid problem solving for others – let them own the issue
Copyright Dr. James Clark, 2017 ©